Cancellation policy

This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. We've broken it down into clear steps below so you always know where you stand.

Cancellations will only be considered if the request is made within 24 hours of placing the order. Reaching out to us as early as possible gives us the best chance of stopping the order before it moves to dispatch.

A cancellation request may not be entertained if the order has already been communicated to our sellers / merchants and they have initiated the shipping process, or if the product is already out for delivery. In such an event, you may choose to reject the product at the doorstep instead.

In case of receipt of damaged or defective items, please report it to our customer service team. Your request will be entertained once the seller / merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 24 hours of receipt of the product.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. Our customer service team will look into your complaint and take an appropriate decision.